We have updated our guidelines for ECPs in response to key public health and health system indicators continuing to improve. Our ECP guidelines are evolving and will be reviewed on an ongoing basis to ensure our commitment to quality and safe patient care.
For information related to Having a Baby, Neonatal Intensive Care or Paediatrics please click here.
All ECPs must :
Those who fail screening will not be permitted entry, with very limited exceptions.
ECPs can not come to the hospital if:
In those cases, ECPs must inform the unit manager or other person in charge so that the hospital can perform contact tracing.
Patients receiving outpatient care or services must come alone, with limited exceptions:
At this time, Ambulatory Care patients are permitted one (1) ECP to accompany them to an appointment.
Non-admitted, Emergency Department patients are permitted to have two (2) ECPs identified, however only one (1) ECP can be at a patient’s side at any time.
Depending on the number of people in the Emergency Department and the ability to maintain social distancing, ECPs may be asked to leave temporarily.
In inpatient areas, two (2) ECPs are allowed at the bedside at the same time, each day. This can include two adults or one adult and one child.
ECPs are responsible for coordinating their visits -- no more than 2 ECPs will be permitted to enter the hospital per day. Please plan ahead.
In-patient care for patients under 18: Two (2) Parents/legal guardians are permitted at the same time.
ECPs must stay in the patient room with their loved one for the duration of the visit.
ECPs may be permitted during your surgery—please speak with your health care team for full details.
Please note that the South Tower and Pedestrian Bridge entrances close at 9 p.m., 7 days a week. For entrance into the hospital after 9 p.m., please use our Emergency Department or North Tower entrance. See map.
Visitor screening closes at 7:30 p.m. and entry will not be permitted after this time.
Be sure to sign in and out in the Log book (where applicable).
ECPs are not permitted to eat or drink while in the patient room. Food and beverage must be consumed in designated areas of the hospital while ensuring social distancing. This includes the cafeteria.
If you are bringing in food or beverage for the patient, please ensure it is individually packaged. Do not share. Discard waste and leftovers immediately after consuming.
ECPs are not permitted to use washrooms in patient rooms. Please use the public washroom on Level 1.
Approved personal items can be dropped off to screeners at the South Tower Main Entrance from 5:30 a.m. to 11:30 p.m. Please pack them in a clear plastic bag.
We will confirm the patient's name and room number on arrival, before delivery.
Approved personal items
Unapproved personal items
If you wish to arrange a video visit with a patient, please complete a video visit request form. A member of our team will work with you and the patient to facilitate the call.
This service is provided Monday to Friday, between 9 a.m. and 3:30 p.m. using Zoom. Appointments must be booked more than 24 hours in advance. All calls are limited to 20 minutes. Wherever possible, please try to meet as a group.
Your visit may be cancelled or re-scheduled without notice due to patient deconditioning, care or refusal.
We will do our best to accommodate all requests.
Wherever possible, patients are encouraged to connect with their loved ones by telephone or by video. To help keep you connected, we are offering free telephone and Wi-Fi to patients.
Patients with concerns about our ECP policy are asked to share this information with their health care team so that they can work with you to meet your needs. If further support is required, please contact Patient Relations.
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