Patient Relations –We’re Listening

Quality Patient Care

Joseph Brant Hospital (JBH) has a Patient Declaration of Values which helps patients know what to expect when they receive care.  Our CARE values of Compassion, Accountability, Respect and Excellence guides our practice.

Info-graphic explaining the process of sharing your feedback (compliment or concern). Please call 905-632-3737 extension 4949 for details.

Patient & Family Experiences

The Patient Relations team is available to hear your feedback, questions and suggestions about your experience at JBH.

Our Team

  • Cheryl Ramburn, Patient Experience Specialist
  • Etta Travassos, Patient Relations Coordinator
  • Laura Kentie, Specialist, Patient Safety & Emergency Preparedness

During Your Hospital Stay

As an active partner in your health care we want to hear your compliments and concerns while in hospital.

Please share this information with your health Care Team, Charge Nurse or Clinical Manager so that they can work with you to meet your needs. 

Sharing Your Feedback

If you have been discharged or need more support in sharing your feedback, please contact Patient Relations. 

Patient Relations
Joseph Brant Hospital
1245 Lakeshore Road 
Burlington, Ontario
L7S 0A2

905-632-3737 ext. 4949

Patient Ombudsman

The Ontario Patient Ombudsman is available if you have participated in our Patient Relations process and remain unsatisfied with the outcome.

Contact Us: