Fees, Billing & Payment

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If you live in Ontario and have a valid health card, you are covered by the Ontario Health Insurance Plan (OHIP) and are able to receive standard care.

Additional fees are charged for items such as:

Preferred room accommodation
Ambulance
Delisted procedures (a procedure that is no longer covered by OHIP)
Uninsured procedures (a procedure that is not covered by OHIP)
Medical devices
Autopsies
Complex Care Co-payments (CCC) for room and accommodation
Release of information

Please see the Hospital Rate Schedule for more information.

Private Medical Coverage & Health Insurance

We are unable check or confirm eligibility for private medical coverage or health insurance. Please have this information with you before coming to the hospital.

Out-of-Country

Physicians will bill out-of-country and uninsured patients separately for uninsured or delisted services. The hospital is not responsible for any billings or payments that result from physician-related charges.

Paying your bill

Patients are asked to pay their bill on discharge. Payment is accepted in-person, by mail, telephone or web (online). We accept VISA, MasterCard, cash, debit and cheque.

Paying your bill in person

Patients can pay their bills in-person during regular business hours at the Cashier's Office— or, after hours at Admitting & Registration.

Cashier's Office

The Cashier's Office is located on Level 1 of the South tower across from the cafeteria.

Hours of Operation

Monday to Friday, 8:45 a.m. to 4:15 p.m.

Paying your bill by mail

When paying your bill by mail, do not send cash.

Joseph Brant Hospital
Attention: Financial Services
1245 Lakeshore Road,
Burlington, Ontario,
L7S 0A2

Paying your bill by telephone

Patient account numbers starting with the letter "i"
P: 905-336-4137

All other account numbers
P: 905-681-4833

The patient account number is located on the top right corner or bottom left corner of your invoice.

Paying your bill by web (online)

Patients can pay their bill online 24 hours day using our secure payment portal. Patients paying their bill by web will be charged a $2 convenience fee by the web-service provider.