Patient Experience Office–We’re Listening

Quality Patient Care

Joseph Brant Hospital (JBH) has a Patient Declaration of Values which helps patients know what to expect when they receive care.  Our CARE values of Compassion, Accountability, Respect and Excellence guides our practice.

Patient & Family Experiences

The Patient Experience team is here to assist you during your experience at JBH with any questions or concerns you have, as well as share any compliments that you may have for our teams.  If you require accessible services to interact with our team, we are committed to ensuring we meet these needs by providing, or arranging for the provision of accessible formats and communication supports, on request.

During Your Hospital Stay

As an active partner in your health care we want to hear your compliments and concerns while in hospital.

Please share this information with your health Care Team, Charge Nurse or Clinical Manager so that they can work with you to meet your needs. 

Sharing Your Feedback

If you have been discharged or need more support in sharing your feedback, please contact the Patient Experience Office. 

Patient Experience Office
Joseph Brant Hospital
1245 Lakeshore Road 
Burlington, Ontario
L7S 0A2
905-632-3737 ext. 4949

Patient Ombudsman

The Ontario Patient Ombudsman is available if you have participated in our Patient Experience process and remain unsatisfied with the outcome.

patientombudsman.ca/brochure-en