Accessing Health Records (PHIPA)

We respect your right to access and/or correct your own health information. To access your information, you may speak to your physician or contact our Release of Information office in the Health Records Department at 905-632-3737 ext. 1465. You can also fill out the Request to Access Personal Health Information form and mail or fax it to us as shown on the form. Your request may take up to 30 days to be processed and that a fee (see below) is charged for release of records to patients and/or third parties (i.e. insurance companies and lawyers).

Fee Structure

Routine Service - Personal Requests (includes all personal and legal requests


Insurance companies


Demand Service (within 24 hours - additional charge):

All of the above charges are to a maximum of 20 pages, each additional page is 25 cents.


Supervising an individual's examination of an original record:

$27 per hour ($6.75 for each 15 mins per hour rate)

Making and providing a paper copy of a record from microfilm or microfiche: $ 0.50 per page, plus standard processing fees


For more information or to ask questions, please contact Health Records.

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