Patient Family Advisory Council

Patient Family Advisory Council

Patient Family Advisors at JBH

For several years, Joseph Brant Hospital (JBH) has drawn upon a variety of patient and family engagement activities to inform continuous improvement in care and service. A Patient and Family Advisory Council (PFAC) was established in September 2020 to enhance and formalize our on-going commitment to patient and family engagement and help to inform the delivery of patient-centered care.

The PFAC is a formal body within the JBH organization that serves to act as a central source of consultation for improvement and design activities, and to guide the ongoing refinement and growth of Patient and Family Advisory activities across JBH. 

Patient and Family Advisors Are Needed

We are currently recruiting Patient and Family Advisors to actively partner with JBH staff, Physicians, Volunteers and Learners in areas across the hospital. 

Apply to be a Patient and Family Advisor

This is an exciting step forward in integrating the valuable experience and perspectives of patients and family members directly into new projects and ongoing improvement work. 

We are looking for patient and Family Advisor candidates with the following characteristics:

  • Experience with care at JBH as a patient or family member of a patient at JBH, within the past three (3) years
  • An interest in participating in work that will improve the experience of JBH patients and their families
  • Has at least four (4) hours monthly to volunteer as a Patient and Family Advisor to reliably participate in the work, working groups, meetings
  • Good listening and communication skills
  • Able to share thoughts and opinions, while respecting diverse populations
  • Willingness to complete a Vulnerable Sector Search (police check), 2-step Tuberculosis (TB) test and show proof of up-to-date immunization
  • Willingness to commit to at least one (1) year

Joseph Brant Hospital is committed to Diversity and Inclusion, and we welcome new members who reflect the diverse community JBH serves as we continue and expand our efforts to become a more inclusive, safe and respectful place for everyone to visit, work and receive care.

Why would you consider being a Patient and Family Advisor at JBH?

  • An opportunity to make a difference by bringing the perspective of the patient or family member into meaningful discussions

  • An opportunity to help improve the hospital care and services that are here for you, your family, and your community
  • An opportunity to expand your knowledge about your hospital and healthcare system

Are you up for this great partnership? 

If so, we invite you to apply to become a volunteer Patient and Family Advisor. APPLY ONLINE

What You Can Expect

Serving as a PFA is a serious commitment. Before you apply, we want to make sure that you understand the role for which you are volunteering.

  • We will look to match applicants to Patient and Family Advisor activities that are most relevant to their interests and experiences within the healthcare system

  • Hours will vary depending upon the nature of the work at hand. We will look to match your activities to your availability

  • Note that the Patient and Family Advisor role is different than that of Patient Advocate. The Patient and Family Advisor role focuses on the continuous improvement of our hospital processes and systems, and is not intended to achieve specific outcomes for individual patients
  • This role has certain boundaries and does not include any clinical tasks legally performed by a healthcare professional (such as a physician, pharmacist, physiotherapist, laboratory technician, etc.)

  • The Patient Family Advisor Role Description will not allow you the opportunity to practice or develop your clinical or technical skills.

  • View our Patient Family Advisor Recruitment Manual.

Contact Us

Steve Metham, Director of Quality, Strategy, & Patient Experience/PFAC Liaison

(905) 632-3737 ext. 2040

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