The Emergency Department provides emergency care to patients of all ages.
The Emergency Department is located on the Main Level of the South tower.
The Emergency Department is open 24 hours a day, 365 days a year.
Please note that only one caregiver/support person is permitted in special circumstances, such as for patients with cognitive, mobility or language difficulties. The caregiver/ support person may stay until the patient is triaged and settled into a room in the Emergency Department. The need for a caregiver/ support person will be constantly re-assessed by the care team and caregivers/ support persons may be asked to leave at any time based upon conditions within the department.
With the higher volumes of patients presenting to our Emergency Department, caregiver/support person presence will continue to be limited to prevent community spread of infection and to support the requirements for physical distancing.
The Emergency Department does not take appointments. The Emergency Department provides care to those arriving by ambulance or walk-in. Patient are seen based on the level of care needed. Not on a first-come, first-served basis.
If you require ongoing care, you may be admitted to the hospital. If a bed is not immediately available, your admitted care will continue in the Emergency Department until one becomes available.
Before leaving the Emergency Department, please speak to your health care team. They will provide information about ongoing care, appointments and access to community resources. Please follow the instructions provided to you.
If you have been asked to visit the Emergency Department to meet with a specialist, please check in at the registration desk. Once registered, you be directed where to to await your meeting.
If you have been asked to return to the Emergency Department following outpatient diagnostics, please check in at the registration desk. Once registered, you will be directed where to await care.
As with other visits to the Emergency Department, you will be seen based on level of care needed. Not on a first-come, first-served basis.
Patients are seen based on the level of care needed. Not on a first-come, first-served basis. Although this can lead to longer waits for some, it is the safest way to deliver care. This is the same if you arrive by ambulance, on your own or if you have been asked to return for ongoing care.
Throughout your visit, we will keep you informed about your care and length of stay. Every effort will be made to serve you as quickly as possible.
Most health care services provided to Ontario residents are covered by the Ontario Health Insurance Plan (OHIP). Some health insurance plans will cover what OHIP does not. Additional fees are charged for
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