Patient Relations –We’re Listening

Your comments and suggestions are important to us. Your feedback helps us to learn and to improve the services that we provide to you, and the community that we serve. When contacting us by email, we endeavor to respond within two business days.

Recently, we have become aware that upgraded measures taken to protect our information technology systems may have disrupted some email communications. If you have emailed us through our website within the last two months and have not received a response, please accept our sincerest apology. We would ask that you please contact our Patient Relations team for immediate follow-up. They can be reached by telephone 905-632-3737 ext. 4949 or email 

Please be assured that this disruption to our email communications has not affected the protection of patient privacy and personal health information.

Quality Patient Care

Joseph Brant Hospital (JBH) has a Patient Declaration of Values which helps patients know what to expect when they receive care.  Our CARE values of Compassion, Accountability, Respect and Excellence guides our practice.

Info-graphic explaining the process of sharing your feedback (compliment or concern). Please call 905-632-3737 extension 4949 for details.

Patient & Family Experiences

The Patient Relations team is available to hear your feedback, questions and suggestions about your experience at JBH.

Our Team

  • Laura Kentie, Patient Relations Coordinator
  • Cheryl Ramburn, Patient Relations Coordinator

During Your Hospital Stay

As an active partner in your health care we want to hear your compliments and concerns while in hospital.

Please share this information with your health Care Team, Charge Nurse or Clinical Manager so that they can work with you to meet your needs. 

Sharing Your Feedback

If you have been discharged or need more support in sharing your feedback, please contact Patient Relations. 

Patient Relations
Joseph Brant Hospital
1245 Lakeshore Road 
Burlington, Ontario
L7S 0A2

905-632-3737 ext. 4949

Patient Ombudsman

The Ontario Patient Ombudsman is available if you have participated in our Patient Relations process and remain unsatisfied with the outcome.

Contact Us: