Patient Relations –We’re Listening

Quality Patient Care

At Joseph Brant Hospital we are committed to delivering quality patient care based on our CARE Commitment values of Compassion, Accountability, Respect and Excellence.  Our Patient Declaration of Values guides our CARE commitment to you.

Understanding Patient and Family Experiences

The Patient Relations team is available to help support patients, their families and the community with compliments, concerns, suggestions or questions about their experience at Joseph Brant Hospital.

Patient Relations Process

Joseph Brant Hospital supports a standard, formal process for receiving, reviewing, resolving and responding to all feedback.  This includes sharing and implementing recommendations and improvements as part of our follow up with you.

The Patient Relations team will acknowledge your concerns within one business day and provide an update or resolution within 10 business days.

Feedback During Your Hospital Stay

It is best to address your questions and concerns in the care environment. Take the opportunity to speak with your care provider or the Unit Manager.  If you need additional support in communicating your feedback, Patient Relations is available to provide assistance.

Sharing Your Feedback

At Joseph Brant Hospital we welcome all feedback.  Please contact our Patient Relations team to share any compliments, concerns, inquiries or complaints.

905-632-3737 Ext. 4949

Patient Relations
Joseph Brant Hospital
1230 North Shore Boulevard
Burlington, Ontario
L7S 1W7

Joseph Brant Hospital Patient Relations Delegate 

Karen Morris, Manager of Patient Relations
905-632 -3737 Ext. 2734

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