Neonatal Intensive Care Unit

The Neonatal Intensive Care Unit (NICU) cares for babies that are premature, have low birth weight or require special care. 

In the NICU, we promote family-centered care. On this page you will find important information abut our NICU, including:


The Neonatal Intensive Care Unit (NICU) located on Level 2 of the North tower.


Each baby has their own care area that includes:

  • an open bed with overhead warmers, an isolette (incubator) or a cot depending on the care needs. 
  • a monitor to constantly check heart rate, respiration rate and oxygen saturation.
  • a sleeper chair so a parent may sleep over at any time.


Monitors are connected to a main computer at the nursing desk. They enable us to remotely monitor a baby's activity and other vital information like heart rate, respiration rate and oxygen saturation.

Common areas 

Family Room

The Family Room is open to families 24 hours a day. It contains a small kitchenette, with a refrigerator and microwave. 


Washrooms are located in the Family Room.

Bunk Room

The Bunk Room is available to mothers who need to stay overnight. It is a private room containing a bed. 

The Bunk Room is assigned daily, and cannot be reserved in advance. Eligibility is assessed by the nursing team.

Using the Bunk Room

When using the room, it must be vacated by 9 a.m. to allow for cleaning. Personal belongings should be kept in a locker in the Family Room. 

Access to the NICU

The NICU is a locked secure unit. To enter or exit, press the button on the intercom. A nurse will let you in or out. Immediately wash your hands with soap and water.


Parents are a vital member of the health care team. They are the baby's voice and source of comfort. Parents are welcome in the NICU 24 hours a day. On rare occasions, they may be asked to leave the bedside while staff provides care. During this time, they may wait in the waiting room.

What to expect

Your health care team

While in the NICU, baby's health care team may consist of a physician, nurse, allied health care providers and parents. Parents are a vital member of the health care team. They are the baby's voice and source of comfort.

Your health care plan

Your health care team will work with you to develop a care plan that meets the needs of you and your baby.  This will include feeding and skin-to-skin time among other things. 

We encourage parents to ask questions and keep track of care information using a journal. 

Interdisciplinary family rounds

Every Tuesday and Friday at 10 a.m. an interdisciplinary team consisting of nurses, doctors, dietitians, pharmacists and social workers meet to discuss the care and progress of your baby. As a vital member of the health care team, parents are encouraged to attend.

When you are not with your baby

If you are not able to be with your baby you may call us to get information about how your baby is doing. To reach us, call  905-336-4118. 

When you call please give the following information:

  • Your name
  • Your baby’s full name
  • Your baby’s identification

General rules and housekeeping information

Cell phones

Please keep cell phones and other mobile devices on on silent mode. Phone calls should be made in the Family Room.

Food & Beverage

Food and beverage is not allowed in the patient area. Food and beverage may be consumed in the Family Room. Only water is allowed at bedside.

Personal belongings

All coats and bags should be placed on coat rack or in lockers located in the Family Room.  Absolutely no items from outside may be kept in the patient area. This includes clothing and blankets. 

Some exceptions apply. Please speak with a nurse. If permitted, they will provide a plastic personal belonging bag for safe keeping.

Going home with baby

Developing a discharge plan

When it is time to take baby home, the health care team will develop a discharge plan.  The plan will include information about feeding, after care, medication, follow up appointments and important phone numbers. 

Getting baby home

To get baby home safely, you will need seasonally appropriate clothing and a safety-approved infant car seat.  It is important to install the car seat properly in your vehicle. Ask staff for more information.

Breastfeeding Support

Certified Lactation Consultants may visit while your baby is in the hospital.  After you take your baby home, you can also get breastfeeding advice by calling  905-681-4840, ext. 1.

Follow up

A public health nurse may contact you by phone within a day or two of discharge.  The nurse will provide information about the Healthy Babies, Healthy Children Program.

If you have questions about baby’s care after discharge, contact your family physician or pediatrician.

Tools & Resources

  • Healthy Babies, Healthy Children Program 
    Regional services for families with children from birth to age six.  Information and supportive home visiting for eligible families. Call 311. 
  • Infant Hearing Screening
    Hearing screening for babies. Call Erin Oaks at 1-888-374-6625 – select option “3” to arrange for hearing screening once your baby is discharged.
  • Halton Baby Friendly Initiative 

Contact Us: