Patient and Family Advisors (PFAs) play a crucial role in healthcare settings, contributing to improved patient experiences, safety, and overall quality of care. Joseph Brant Hospital (JBH) developed its Patient Family Advisory Council in 2020, and our PFAs have partnered with our staff and physicians to bring the patient/family perspective to various initiatives, committees, and quality-of-care councils.
Partnering with our PFAs benefits the Patient Experience in the following...
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