Visiting Hours

Visiting During COVID-19

Our hospital recognizes that caregivers and support persons are essential partners in care. We continue to perform surgical and out-patient clinical care, including emergency care, and are committed to maintaining a safe environment for staff and visitors.

Please note below changes to our Caregiver/Support Person Presence guidelines effective November 24, 2020 and review the family member and caregiver responsibilities before visiting the hospital.

Ambulatory Care

Only the patient should be attending an outpatient appointment due to the need to maintain physical distancing. Attending caregivers/support persons need to be approved in advance by clinic staff. See exceptions below.

Oncology and Medical Daycare

Limited to one adult visitor in exceptional circumstances only (i.e. if the patient is frail or very ill and requires assistance).

Paediatric outpatients

One parent or caregiver.

Diagnostic Imaging

  • Obstetrical Ultrasound: one visitor
  • Sedated procedures: one visitor
  • Paediatric patients: one parent/caregiver
  • Interventional Radiology: one visitor pre-procedure and pre-discharge

Emergency Department

Visitors are not permitted except under exceptional circumstances. One caregiver/support person will be allowed access where:

  • A patient requires support to provide their medical history and/or support during care, particularly if the patient has a language barrier, requires physical/mobility assistance, and/or is frail and/or has cognitive impairments
  • A patient relies on caregiver/support person support (e.g. paediatric patients, an elderly patient who needs physical assistance, an adult with developmental challenges)
  • The patient has extenuating circumstances (e.g. palliative care, severe illness, devastating diagnoses, medical-related codes)
  • For paediatric patients, the need for a second family member/ parent/ caregiver will be considered on a case by case basis

If a patient is admitted to the hospital after visiting the Emergency Department, the inpatient visitor policy applies.  

Inpatient Units

Up to two caregivers/support persons (18+) identified by the patient may visit during visiting hours. Only one caregiver/support person will be permitted on site at any given time and designated caregivers must ensure this by coordinating their visits.

The names of approved visitors will be shared with hospital screeners and confirmed on entry.

Visiting hours

Visiting hours are 9 a.m. to 8 p.m. Visitor screening closes at 7:30 p.m. Entry will not be permitted after this time.

Labour & Delivery

Labouring women may be accompanied by a single care partner during labour, birth and the postpartum period. Visitors are not permitted. 

The care partner can stay for the labour and birth of the baby with no time restrictions. Some conditions apply. 

  • The care partner must wear personal protective equipment at all times.
  • The care partner must remain in the room at all times. 

Mother and Child Unit (Maternity)

After the baby is born, the new mother will be moved to the Mother and Child Unit (Maternity). The care partner can stay overnight with in and out privileges.

Visitors are not permitted. 

Visitor Conditions

All visitors must:

  • Be designated by the patient and recorded by the care unit
  • Go through and pass active screening. Failed screening will result in denial of entry
  • Wear a mask for the duration of the visit 
  • Follow strict hand hygiene guidelines
  • Stay in the patient’s room for the duration of the visit. Do not access any common areas of the hospital
  • Do not eat in the patient’s room or access common areas in the hospital, including food vendors
  • Ensure any food brought in for patients is individually packaged and not shared. All leftovers must be discarded and cannot be kept in unit fridges
  • Practice physical distancing – maintain 6 feet between yourself and others
  • Use public washroom(s). Visitors are not to use patient washrooms
  • Consult with clinical team to determine length of visit
  • Not come in and out of the unit, or the hospital. Once you leave, you cannot come back until the next visiting time

Personal Protective Equipment

When visiting, you may be asked to wear personal protective equipment (PPE). PPE  is required when visiting someone who is placed under contact and droplet precautions (like those with COVID-19).

Please review these safe donning and doffing procedures before you visit. 

Sharing your feedback

Patients and visitors with concerns about our visitor policy are asked to share this information with their health care team so that they can work with you to meet your needs.  If further support is required, please contact Patient Relations

Keeping you connected

Wherever possible, patients are encouraged to connect with their loved ones by telephone or by video. To help keep you connected, we are offering free telephone and WiFi to patients.

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